Shipping / Delivery Policy
1. Business Information
- Business Name: PRM Exports
- Brand Name: MandiFresh
- Business Type: E-commerce (Fresh Produce Delivery)
- Registered Address: Muhana Mandi, Jaipur, Rajasthan — 302029
- Contact: jaipurmandilive@gmail.com | +91 73405 27828
- Website: www.mandifresh.in
2. Delivery Area
MandiFresh currently delivers within Jaipur city and nearby areas. Deliveries to nearby areas outside Jaipur city limits are available on prior confirmation basis. Deliveries are made to the address provided at the time of ordering.
For areas outside our standard delivery zone, please contact us via WhatsApp (+91 73405 27828) before placing your order.
3. Delivery Time
Standard delivery is within 24 hours of order confirmation. The following delivery slots are available and can be selected at checkout:
- Morning Slot: 7:00 AM – 9:00 AM
- Mid-Morning Slot: 9:00 AM – 11:00 AM
- Late Morning Slot: 11:00 AM – 12:00 PM
Actual delivery time may slightly vary based on order volume, traffic, and mandi availability. In case of significant delay, we will notify you via WhatsApp.
4. Delivery Charges
Delivery charges are applicable per order regardless of order size and vary by delivery area. Current delivery charges are as follows:
We offer differentiated shipping charges based on your delivery location within Jaipur:
₹99 Shipping
- Rangoli Gardens (Other gate) / Ashiana Housing, Panchyawala — 302034
- Ashiana Umang (near Mahindra SEZ, Bhankrota), Taruchaya Residency, West-way Heights, near Heerapura Flyover, Narayan Vihar, near Bhankrota on Ajmer Road — 302026
- Triveni Nagar, Gopalpura, Durgapura, Amer, Clark Hotel area, Tonk Road (south) — 302018
- Mansarovar, Mansarovar Extension, Patrakar Colony, Sector 1–9 Mansarovar, Muhana, Sanganer, Dwarka Apartment (Agrawal Farm), SFS Mansarovar — 302020
- Vaishali Nagar, Rangoli Gardens (Vaishali side gate), Tagore Nagar, Vardhman Nagar, Karni Vihar — 302021
- Shyam Nagar, Vivek Vihar, Govindpuri — 302019
- Bajaj Nagar, Barkat Nagar, Gandhi Nagar, Tonk Road (north section), Mahesh Nagar, Government Apartment (Gandhi Nagar), Bapu Nagar — 302015
₹199 Shipping
- Heerapura — 302024
- Malviya Nagar, Jagatpura, Malviya Industrial Area, Malviya Nagar (Sector 11–12, East end) — 302017
₹299 Shipping
- Pratap Nagar, Pratap Nagar Sector 11 — 302033
Other Areas within Jaipur — Shipping charges will be confirmed at checkout based on your pincode.
Exact delivery charges are confirmed at checkout based on your selected area. MandiFresh reserves the right to revise delivery charges at any time without prior notice.
5. Order Processing
All orders are processed after successful payment confirmation. Orders placed before 9:00 PM are eligible for next morning delivery. Orders placed after 9:00 PM will be scheduled for the following day, subject to availability.
6. Failed Delivery
In case of a failed delivery due to incorrect address provided by the customer or customer unavailability at the time of delivery, a re-delivery charge will apply. Please ensure someone is available at the delivery address during the selected delivery slot.
7. Product Quality on Delivery
All products are freshly packed from the mandi on the day of delivery. If you receive damaged, incorrect, or substandard items, please contact us within 2 hours of delivery via WhatsApp (+91 73405 27828) with supporting photos and videos.
8. Contact for Shipping Queries
- WhatsApp: +91 73405 27828
- Email: jaipurmandilive@gmail.com
- Website: www.mandifresh.in