Privacy Policy

1. Introduction

MandiFresh (operated by PRM Exports) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use mandifresh.in. By using our website or placing an order, you consent to the practices described in this policy.

2. Information We Collect

Personal Information

Full name
Phone number (WhatsApp preferred)
Delivery address
Business name and GST details (for wholesale buyers, for invoicing purposes)

Order Information

Items ordered and quantities
Order value and payment details
Delivery slot preference and special instructions

Usage Data

Pages visited on mandifresh.in
Browser type and device information
Order history

3. How We Collect Data

Information you provide directly while placing an order or registering on the website
Information collected automatically through browser storage (localStorage) for order preferences
Communication via WhatsApp or email

4. How We Use Your Information

To process and fulfill your orders
To communicate order status, updates, and delivery information via WhatsApp
To provide better service and resolve queries over WhatsApp and email
To improve our products and services
To send promotional offers, new arrivals, or price updates (only with your consent)
To generate invoices for wholesale buyers
To comply with legal and regulatory requirements

5. Use of Cookies & Tracking Technologies

mandifresh.in uses minimal browser storage (localStorage) only to save your order preferences and cart details for your convenience. We do not use third-party tracking cookies, advertising trackers, or analytics platforms that collect personal data.

6. Data Sharing with Third Parties

We do not sell, trade, or rent your personal information to any third party. Your data may be shared only in the following limited circumstances:

With delivery personnel — only name, phone, and delivery address for order fulfillment
With Razorpay — payment processing data as per their Privacy Policy (razorpay.com/privacy)
As required by law — if mandated by any legal or regulatory authority

7. Data Security & Protection

Your data is stored securely using industry-standard security protocols. We take appropriate technical and organisational measures to prevent unauthorised access, disclosure, or misuse of your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Order data is retained for a minimum of 3 years for accounting and legal compliance purposes.

9. Your Rights & Consent Management

You have the following rights regarding your personal data:

Right to Access — Request a copy of the personal data we hold about you
Right to Rectification — Request correction of inaccurate or incomplete data
Right to Deletion — Request deletion of your personal data (subject to legal requirements)
Right to Opt-Out — Opt out of promotional communications at any time To exercise any of these rights, contact us at:
Email: jaipurmandilive@gmail.com
WhatsApp: +91 73405 27828

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us immediately for deletion.

11. WhatsApp Communication

By placing an order or contacting us via WhatsApp, you consent to receive order updates, delivery confirmations, and service-related messages from MandiFresh on WhatsApp. Promotional messages will only be sent with your prior consent and you may opt out at any time by informing us.

12. Changes to Privacy Policy

MandiFresh reserves the right to update this Privacy Policy at any time. Changes will be posted on mandifresh.in with the updated date. Continued use of our services after any changes constitutes acceptance of the revised policy.

13. Contact for Privacy

Business: PRM Exports (Brand: MandiFresh)
Email: jaipurmandilive@gmail.com
WhatsApp: +91 73405 27828
Address: Muhana Mandi, Jaipur, Rajasthan — 302029
Website: www.mandifresh.in